Refund policy
Returns & Exchanges – dref
At dref, we take pride in our quality, fit, and craftsmanship. We hope you are delighted with your purchase. If you need to return or exchange an item, please follow the process below.
Returns
We accept returns on full-priced items under the following conditions:
- Timeframe: Items must be returned within 14 days of delivery. We recommend trying on your items promptly to ensure eligibility.
- Condition: Items must be unworn, unwashed, unaltered, and returned in their original condition with all tags attached.
- Gifts with Purchase: Any promotional gift included with your order must also be returned. If the gift is not returned, its value will be deducted from your refund.
Shipping Costs: Return shipping is the responsibility of the customer. We strongly recommend using a trackable shipping method and retaining the tracking number until the return is confirmed received. dref is not responsible for items lost or damaged in transit.
Refunds: Refunds are processed in the original currency via the original payment method, excluding shipping, duties, taxes, or other charges. Refunds may take up to 5 working days to process. Depending on your financial institution, funds may take an additional 2–7 business days to appear.
Credit Notes: Alternatively, a credit note can be issued instead of a refund. Credit notes are valid for 6 months from the date of issue and can be redeemed at checkout. Please notify our customer care team if you would like a credit note at the time of contact.
Non-Compliant Returns: Returns that do not meet these criteria will be returned to the sender.
Exchanges
- Exchanges are available for size alternatives only, subject to availability.
- To exchange for a different style, please email us to request approval. Once we confirm your exchange, return the original item to us. After we receive the returned item, we'll process your exchange for the new style. Refunds are processed according to our returns policy, or you may opt for a credit note to purchase your replacement at your convenience.
Faulty Items
If you believe your item is faulty, please contact us with imagery.
All items are assessed upon return.
A product will only be considered faulty if there is a clear manufacturing defect.
Damage caused by wear, friction, snagging, or contact with other surfaces (including seams, zippers, or accessories) is not considered a manufacturing fault.
Fabric Care
Some of our garments are made from delicate knit constructions.
Contact with rough or abrasive surfaces may cause pulling or damage. This is considered normal wear and not a fault.
Sale Items
- Final Sale: Sale items are not eligible for change-of-mind refunds unless required under Australian Consumer Law.
- Exchanges or Store Credit: Where possible, dref may offer an exchange or store credit for eligible sale items that meet our return conditions.
To begin your return, exchange, or request a credit note, please contact us at: hello@dref.com.au